fa777's Privacy Policy

01

Introduction & Scope

This Privacy Policy ("Policy") applies to all users of the fa777 platform's services. When you visit the fa777 website, create an account, or use any of our services, you are considered to have automatically agreed to this Policy.

fa777 operates a safe and reliable online betting platform for Bangladeshi players. We believe that protecting the privacy of your personal information is our fundamental responsibility. The purpose of this Policy is to clearly inform you of what information we collect, why we collect it, and how it is used.

If any changes are made to this Policy, we will publish the updated version on the website. For significant changes, we will make every effort to notify you directly. We recommend that you review this Policy regularly.

02

What Information We Collect

fa777 collects only the information necessary to provide and improve the platform's services. The categories of information collected are described below.

2.1 Registration & Identity Information

When opening an account, we collect the following information:

• Full name
• Date of birth (for age verification — only for those aged 21 or above)
• Email address
• Mobile number
• Password (stored in encrypted form — never readable in plain text)

2.2 Financial & Transaction Information

To process deposits and withdrawals, we handle the following information:

• bKash, Nagad, or Rocket account number (required for transactions)
• Bank account details (for bank transfers)
• Transaction amount and date
• Transaction history and records

We do not store full payment card numbers or CVV codes. All financial information is transmitted and secured via SSL encryption.

2.3 Usage & Technical Information

When you use the fa777 platform, some technical information is collected automatically:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Pages visited and time spent on each page
• Referral URL
• Cookie and session data

2.4 Communication Information

If you contact our support team via live chat or email, we may retain a record of that conversation. This is used to improve service quality and to resolve disputes.

03

Purpose of Using Information

fa777 uses your information only for legitimate and specific purposes. We never sell your information to third parties without your consent.

3.1 Service Delivery & Operations

• Creating and managing your account
• Providing betting and gaming services
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Verifying your identity and age

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access
• Monitoring suspicious transactions
• Preventing the creation of multiple accounts
• Complying with Anti-Money Laundering (AML) procedures

3.3 Service Quality Improvement

• Analyzing platform performance
• Improving the user experience
• Identifying and resolving technical issues
• Planning new games and services

3.4 Communication & Support

• Sending important account updates
• Responding to support requests
• Informing you of policy changes
• Sending promotional messages with your consent

04

Information Sharing & Disclosure

fa777 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

To complete transactions via bKash, Nagad, Rocket, or bank transfer, the necessary information is shared with the relevant payment institution. This information is used solely for the specific transaction.

4.2 Technology & Service Partners

We use the services of certain technology providers to operate the platform (such as server hosting and security software). These partners operate under strict confidentiality agreements and may not use your information for their own purposes.

4.3 Legal Obligations

We may be required to provide necessary information in response to a valid request from a legal authority or a court order. In such cases, we will provide only as much as is legally required.

4.4 Business Transfers

If the business structure of fa777 ever changes (merger or acquisition), user information may be part of that process. However, the new entity will also be bound by this Privacy Policy.

05

Cookies & Tracking Technologies

The fa777 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the platform's functionality.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They include session management, storing login status, and security-related cookies. Disabling these cookies will disrupt the normal operation of the site.

5.2 Functional Cookies

These cookies remember your preferences (such as language settings) and make your experience more personalized.

5.3 Analytics Cookies

These cookies are used to understand how users interact with the site. The information collected is aggregated and anonymized, so no individual can be identified.

Most browsers allow you to control cookies. However, disabling cookies entirely may cause some fa777 services to not work properly.

06

Data Retention & Deletion

We retain your information only for as long as it is needed — no longer.

6.1 Retention Period

• Information for active accounts is retained for as long as the account remains active.
• Transaction records are kept for a specified period in compliance with financial regulations.
• Support conversation records are retained to ensure service quality.
• After an account is closed, routine usage data is deleted within a reasonable period.

6.2 Data Security

fa777 follows industry-leading standards to keep your information secure:

• All data transfers are secured via SSL (Secure Sockets Layer) encryption.
• Passwords are stored using a one-way hashing method — no one on our team can read them.
• Regular security audits and vulnerability assessments are conducted.
• Data access is restricted to authorized personnel only.
• Servers and databases are protected by both physical and digital security measures.

07

Your Rights & Control

fa777 believes you should have full control over your own information. Your rights are described below:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will inform you within a reasonable period.

7.2 Right to Correction

If any information held in your account appears to be incorrect or incomplete, you may request a correction. Some information can be updated directly from your profile settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal or regulatory obligations.

7.4 Right to Opt Out of Promotional Communications

If you no longer wish to receive our promotional messages, use the "unsubscribe" option in any message or contact the support team. Important account-related messages cannot be turned off.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. After verifying your identity, we will process your request as quickly as possible.

08

Protection of Minors

fa777's services are intended only for those aged 21 or above. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we become aware that we hold information belonging to someone under 21, the relevant account will be closed and the information deleted as soon as it is identified.

If a parent or guardian believes their child has opened an account on fa777, please contact our support team immediately.

09

Privacy & Responsible Gaming

fa777 takes responsible gaming seriously. In this regard, we monitor your gaming activity to identify potentially problematic behavior. However, this information is used solely for your protection and is never disclosed to third parties.

For more information on responsible gaming, visit our Responsible Gaming page.

10

Contact & Complaints Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through any of the following methods:

We are committed to resolving any request or complaint you may have as quickly and carefully as possible. Our support team is available seven days a week, twenty-four hours a day.

Related Pages: Terms & Conditions · Responsible Gaming · FAQ